🛒 Orders & Payment

1. How do I know if my order has been confirmed? Once your order is placed, an Order Confirmation email will be sent to your registered address automatically. If you don’t see it, please check your spam folder. You can also log in to your account to track your status under "My Orders."

2. Can I modify or cancel my order after submission? To ensure the fastest possible delivery, orders enter our processing system immediately. Therefore, we are unable to modify or cancel an order once it is submitted. If you change your mind, please follow our return process after receiving your items.

3. What payment methods do you accept? We offer a variety of secure payment options, including:

• Credit/Debit Cards: Visa, MasterCard, American Express (Amex)

• Digital Wallets: PayPal, Apple Pay, Google Pay.

4. Is it safe to shop on your website? Absolutely. We use industry-standard SSL encryption to protect your personal and payment data. All transactions are processed through secure gateways, and we do not store any sensitive card information on our servers.

🚚 Shipping & Delivery

5. What are the shipping costs and delivery times? Shipping rates and estimated delivery times are calculated in real-time based on your shipping destination and selected carrier. Detailed costs will be clearly displayed in the "Order Summary" section during checkout.

6. Will I be charged customs duties on international orders? Yes. International shipments may be subject to import duties and local taxes, which are determined and collected by the customs authorities of the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for specific details.

🔄 Returns & Refunds

7. What is your return policy? We want you to be delighted with your purchase. If you are not satisfied, you may request a return within 30 days of receipt. Items must be in brand-new, unworn condition and include all original packaging (tags, certificates, and gift boxes).

8. How do I initiate a return? Please review our Return Policy carefully before initiating a request. To start a return, please contact our Customer Service team directly with your order number and email address. Once we confirm that your item meets our return criteria, we will provide detailed instructions to assist you in shipping the product back to our designated facility.

💍 Care & Warranty

9. How should I care for my jewelry? To maintain its brilliance, store each piece individually in a soft-lined box or pouch to prevent scratching. Avoid contact with perfumes, hairsprays, cosmetics, and household chemicals like bleach.

10. Can I wear my jewelry every day? While our pieces are crafted for durability, we recommend removing jewelry before showering, swimming, exercising, or sleeping. Exposure to moisture, sweat, and physical impact can diminish the luster and longevity of fine jewelry.

11. Do you provide a warranty? We offer a 2-year limited warranty on all regular-priced items, covering manufacturing defects. This does not cover accidental damage or normal wear and tear. For repair inquiries, please contact our after-sales team.

🙋‍♀️ Support & Security

12. How can I contact Customer Service? For questions regarding orders or products, please use our "Contact Us" form or email us at service@noirvra.com. Our team typically responds within 24–48 hours.

13. How can I identify the official website and avoid scams? Please ensure you are shopping on our official domain: https://www.noirvra.com/. We will never ask for your bank password via unofficial channels. Be cautious of suspicious "ultra-low price" links from unknown sources to protect your security.